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Business Excellence

Business Excellence is a holistic management approach for the continuous improvement and sustainable performance improvement of your organization.

 

Basic elements are the consistent alignment with customer needs, clear management responsibility and the involvement of all employees.

 

The strategy is systematically operationalised by translating it into measurable goals, defined measures and processes; Effective deviation management ensures that target deviations are detected at an early stage and corrected in a targeted manner.

 

The goal is a learning organization that continuously develops and strengthens its future viability in the long term.

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Shopfloor Basics

  • Lean principles and goals, effectiveness and efficiency

  • Types of waste (Muda)

  • PDCA and Kaizen as DNA

  • Standards as the basis for improvement

  • 5S, Visual management and teamwork as the basis for dynamism and transparency

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Shopfloor Management

  • Target image as the basis of deviation management

  • Regular communication, leadership presence and employee participation

  • Shop floor board, its structure and corporate cascade

  • Transparency and control on site

  • Key figures, indicators and their deviations

  • Escalation and problem-solving processes

  • KPI tracking and dashboards

  • Pareto Analyses

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Problem-solving skills

  • Sustainable problem solving

  • The pyramid of problem-solving methods

  • A3 Problem-solving methodology

  • Is/is not, Pareto Analyses, Ishikawa, 5Why

  • Pareto Analyses

  • Problem-solving skills as an integral part of shop floor management

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Value Stream Mapping & Design of Order Fulfillment Processes

  • From customer enquiry to delivery

  • Value stream mapping and process mapping

  • Information flows and media disruptions

  • Bottleneck identification

  • OEE, cycle time, throughput time

  • Target concept and implementation planning

  • SIPOC, Turtle model

  • Ishikawa Diagram

  • FMEA (Failure Mode and Effects Analysis)

  • Milkrun

  • SMED

  • Warehousing (e.g. ABC/XYZ)

  • Pull Systems & Timing

Eine weibliche Angestellte bei der Qualitätskontrolle

Quality

  • Quality Circle as an integral part of shop floor management

  • Structure and contents of a Quality Circle

  • Implementation of problem-solving competence

  • Management of internal complaints

  • Scrap and rework - processes and data acquisition

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